Return & Refund Policy
Last Updated: January 1, 2025
We want you to be satisfied with your purchase from Up2UU.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
- Unused
- In its original condition
- In the original packaging when possible
- Accompanied by proof of purchase
How to Request a Return
Before sending anything back, please contact:
Please include:
- Order number
- Product name
- Reason for the return
- Photos or videos when applicable
Do not send products back to the sender address on the package without contacting us first.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide photos or videos showing the issue so that we can investigate and provide an appropriate solution.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.
For return questions:
Email: support@uptouu.com